Shipping Policy

Thank you for choosing Omazem home products. We understand that the moment you complete your order, you begin to look forward to the arrival of your chosen item at your doorstep. Shipping and delivery serve as an important bridge connecting us to you, and every step of the process matters to your overall shopping experience. To this end, we have established this Shipping Policy to provide you with a clear understanding of the entire journey—from order confirmation to package delivery—so that you can wait with confidence and plan accordingly.

I. Processing Time

We recognize the importance of time to every customer. After you have successfully placed your order and completed payment, we will complete the order review, picking, quality inspection, and packaging within 1 to 3 business days, and hand over the package to our partnered logistics carrier.

Please take note of the following:

• Processing time is calculated on business days and does not include Saturdays, Sundays, or public holidays.

• If you place your order close to the aforementioned holidays, shipping may be postponed to the first business day after the holiday. We kindly ask for your awareness in advance.

• For certain customized products or items requiring special warehouse allocation, we will indicate the estimated processing time separately on the product detail page or during the checkout process. The processing time for such items shall be based on that specific notation.

• During peak order periods (such as certain promotional seasons), there may be slight delays in processing. We will do our utmost to expedite handling and, when necessary, notify you via email of the latest progress.

Once your order has been officially shipped, you will receive a Shipping Confirmation Email from us, which will include a tracking number and related inquiry methods, allowing you to monitor your package's transit status at any time.

II. Transit Time

The in-transit time after dispatch will vary depending on your geographic location and the shipping method selected. Omazem offers global delivery services. Below are estimated transit times for major regions for your reference:

• Asia and Pacific Rim regions: Estimated delivery within 5 to 10 business days.

• North America: Estimated delivery within 7 to 14 business days.

• Europe: Estimated delivery within 7 to 14 business days.

• Australia and New Zealand: Estimated delivery within 7 to 14 business days.

• Middle East: Estimated delivery within 8 to 15 business days.

• Other regions in Africa and South America: Estimated delivery within 12 to 20 business days.

Please note that the above transit times are average reference values derived from historical data. Actual delivery times may be affected by customs clearance speed, local logistics processing efficiency, weather conditions, public holidays, and force majeure events (such as sudden natural disasters, pandemic-related restrictions, strikes, etc.). We will assist in tracking package status to the best of our ability, but we kindly ask for your understanding regarding delays beyond our control.

III. Shipping Methods

Omazem has established long-term and stable partnerships with multiple internationally renowned logistics carriers, including but not limited to DHL, FedEx, UPS, and various high-quality local last-mile delivery providers in different countries. Based on the weight, volume, destination, and time requirements of each package, we will intelligently match the most suitable shipping solution for every order to ensure that your products arrive safely and efficiently.

• Standard Shipping: This is the default shipping method for all Omazem orders, balancing timeliness and reliability, and covering the vast majority of countries and regions worldwide.

• Tracking Service: All shipping methods include a full tracking number. You can always check the current location and delivery progress of your package via the carrier's official website or our logistics tracking page.

We recommend that you keep your communication channels open during the delivery period and pay attention to logistics updates. If the carrier attempts delivery and you are unable to sign for the package in time, it may be held at a local service point. Please follow the instructions on the delivery notice to pick up the package or schedule a second delivery attempt promptly.

IV. Shipping Cost Policy

Omazem is committed to providing a more straightforward and transparent shopping experience for customers worldwide. In terms of shipping costs, we implement the following policy:

• Global Free Shipping: All orders placed through the official Omazem website, regardless of order amount, product quantity, or destination—any country or region worldwide—qualify for free shipping. The total amount you see at checkout is the final amount payable. We will not charge you any additional basic shipping fees.

• Currency Explanation: All transactions and settlements are denominated in United States Dollars (USD) . The order amount displayed at the time of payment already includes the product price and all shipping-related costs (shipping fee is zero). There is no need to worry about any hidden charges thereafter.

• Customs Duties and Import Fees: Please note that our global free shipping policy covers only the basic transport costs from our warehouse to your designated delivery address. In certain countries or regions, customs authorities may levy import duties, value-added taxes, or customs handling fees on inbound packages. These fees are determined by the destination country's customs authorities based on local laws and regulations and the value of the package, and are typically borne by the recipient. We recommend that you check the import tariff regulations of your country or region prior to purchase so that you can make an informed decision. Omazem is unable to estimate or prepay such fees, and we kindly ask for your understanding.

V. Order Modifications and Address Changes

If you need to modify your shipping address or adjust product information in your order after placing it but before the package has been dispatched, please contact us via our designated email address as soon as possible. We will do our best to assist you with the changes. However, once the package has been handed over to the logistics carrier and entered the shipping process, the address can no longer be modified.

If a package is returned due to incomplete or incorrect shipping address information provided at the time of order, or due to the recipient's failure to pick up the package in a timely manner or refusal to clear customs, any additional shipping and handling fees incurred will be borne by you. Therefore, we kindly urge you to carefully verify your shipping details before placing your order, ensuring that the recipient name, address, contact phone number, and postal code are all accurate.

VI. Package Receipt Guidelines

To protect your rights, we recommend that you pay attention to the following when signing for your package:

1. In the presence of the delivery courier, first check whether the outer packaging is intact. If you notice obvious damage, crushing, water stains, or signs of re-taping, please take photos on the spot and you have the right to refuse acceptance. Please also notify us promptly.

2. After unboxing, please check the product quantity, style, and specifications against your order. If you find missing items, incorrect items, or quality issues, please contact us via email within 14 calendar days from the date of delivery, attaching relevant photos or videos as supporting evidence.

3. If you authorize someone else to receive the package on your behalf, such receipt shall be deemed as acceptance by you personally, and the same inspection and feedback deadlines apply. Therefore, please be sure to remind the recipient to assist with the initial inspection.

VII. Failed Delivery and Package Retention

If delivery fails multiple times due to reasons attributable to the recipient, or if the package is returned to the sender due to being unclaimed, we will attempt to contact you via email to confirm the next course of action. In such cases, you may be responsible for the corresponding return shipping costs and re-delivery fees (if you still wish to have the order re-shipped).

In the event of shipping interruptions or severe delays caused by force majeure factors (including but not limited to natural disasters, public crises, war, government restrictions, transportation system paralysis, etc.), we will post relevant announcements on the website in a timely manner and do our utmost to coordinate logistics resources to minimize adverse effects on you. However, under such extraordinary circumstances, we cannot guarantee the original transit times. We sincerely appreciate your understanding and forbearance.

VIII. Policy Updates and Notifications

Omazem reserves the right to make reasonable adjustments and updates to this Shipping Policy. Any revised terms shall take effect from the date of publication on this page. We recommend that you visit this page periodically to stay informed of the latest shipping-related information.

We have always believed that a pleasant shopping experience begins with confidence at the time of order, continues with peace of mind throughout transit, and culminates in the joy of unboxing. Omazem will, as always, escort every product to your hands safely with rigorous processes and sincere dedication.