Privacy Policy

Thank you for visiting the Omazem official website. Your trust is invaluable to us, and the foundation of that trust lies in the respect and protection of your personal privacy. Omazem understands that in the digital age, the security of personal information and transparency in its use are among the foremost concerns of every visitor and customer. To this end, we have solemnly established this Privacy Policy to explain, in a clear and candid manner, our practices and commitments regarding the collection, use, storage, and protection of your personal information. Please read and fully understand the entire content of this policy before using our website or related services.

I. What Information We Collect

In order to provide you with a smooth shopping experience, efficient order processing, and necessary customer service, we may collect the following types of information during your interaction with the Omazem website:

1. Information You Voluntarily Provide

When you register on our website, place an order, subscribe to updates, participate in activities, or contact us via email, you may provide us with information including but not limited to:

• Name;

• Email address;

• Shipping address (including country or region, city, street, postal code, etc.);

• Contact phone number (for necessary communication during logistics delivery);

• Product preferences and order-related notes.

2. Information Automatically Collected

When you browse our website, we may automatically obtain certain information through cookies and similar technologies to optimize your browsing experience. This information may include:

• Your IP address and approximate geographic location;

• Browser type and version, operating system, device type;

• Your navigation path on our website, browsing duration, click behavior, and page interactions;

• The referring page or channel through which you arrived at our website.

3. Payment Information

When you complete the payment for your order, you will be directed to our partnered third-party payment service providers to process the transaction. We do not directly collect or store your credit card number, bank account information, or other sensitive payment credentials. All payment information is processed by the partner payment platforms in accordance with their own privacy and security policies.

II. How We Use Your Information

Omazem collects your personal information primarily for the following purposes:

• Order Processing and Fulfillment: Including order confirmation, inventory allocation, logistics dispatch, delivery status notifications, and after-sales follow-up;

• Customer Communication and Service: Responding to your email inquiries, sending necessary order-related notifications (such as shipping confirmations, logistics updates), and handling return or exchange requests;

• Website Functionality Optimization: Analyzing visitor behavior and preferences to continuously improve the website's interface design, content layout, and functional settings, enhancing your browsing and shopping experience;

• Security Assurance: Monitoring website operations, preventing fraudulent activities and unauthorized access, ensuring a safe and reliable transaction environment for you and us;

• Legal Compliance and Rights Protection: When necessary, using relevant information in compliance with applicable laws, cooperating with government or judicial authorities' investigations, or protecting the legitimate rights and interests of Omazem.

We commit that we will not use your personal information for any other purposes unrelated to those described above. Should your information be needed for new usage scenarios, we will seek your explicit consent in advance.

III. Use of Cookies and Similar Technologies

To make your visit more convenient and personalized, our website uses cookies and other tracking technologies. Cookies are small text files stored in your browser by websites, helping us recognize your browser, remember your preferences, and analyze website visit data.

The types of cookies we use primarily include:

• Essential Cookies: Ensuring the basic functionality of the website, such as page navigation and shopping cart session maintenance. These cannot be disabled;

• Analytical Cookies: Helping us count visitor numbers and understand user behavior patterns, thereby improving website performance;

• Functional Cookies: Recording your browsing preferences to provide a more personalized experience on your next visit.

You may refuse or delete cookies by adjusting your browser's privacy settings. However, please note that disabling certain cookies may affect some website functions, potentially preventing you from enjoying a full browsing or shopping experience.

IV. How We Share Your Information

Omazem takes your privacy very seriously. We do not sell, rent, or trade your personally identifiable information to any third parties. In the following specific and necessary circumstances, we may share portions of your information under strict constraints:

• Logistics Carriers: To complete order delivery, we need to provide your name, shipping address, and contact phone number to our partnered international and local logistics companies;

• Payment Service Providers: Your payment requests are processed through secure third-party payment platforms. We only transmit the minimum information necessary to complete the transaction to the payment service providers;

• Technical Service Providers: We may entrust reliable technical partners to assist us in operating the website, managing databases, or sending emails. These partners only access necessary information within the scope of their contractual obligations and are bound by strict confidentiality duties;

• Legal Requirements: If required by laws, court orders, or legitimate requests from government authorities, we may disclose relevant information after assessing the legality of such requests.

All third parties that cooperate with us and have access to user personal information are required to adhere to confidentiality and security standards at least as stringent as those set forth in this policy.

V. Information Storage and Protection

Omazem adopts reasonable and appropriate technical and organizational security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, or disclosure. These measures include but are not limited to:

• Using encrypted transmission protocols (such as SSL/TLS) to protect data during transmission;

• Implementing access control over stored user information, allowing only authorized personnel to access it within necessary limits;

• Regularly reviewing and updating the security protection system to address evolving cyber risks.

Nevertheless, please understand that no method of data transmission over the internet or electronic storage can achieve absolute security. We commit to doing our utmost to protect your information but cannot assume absolute responsibility for factors beyond our control during internet transmission.

Your personal information will be retained for the reasonable period necessary to fulfill the purposes for which it was collected, unless applicable law requires or permits a longer retention period. When the information is no longer necessary for retention, it will be securely deleted or anonymized.

VI. Your Rights and Choices

To the extent permitted by applicable law, you have the following rights regarding your personal information:

• Access and Inquiry: You have the right to understand what personal information we have collected about you and how it is being used;

• Correction and Supplementation: If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request correction or supplementation;

• Withdrawal of Consent: If you have previously consented to our processing of your information for specific purposes, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal;

• Deletion Request: Under circumstances permitted by law, you have the right to request the deletion of your relevant personal information;

• Complaint and Feedback: If you have concerns or dissatisfaction regarding how we process your personal information, you have the right to lodge a complaint with us.

To exercise any of the above rights, please contact us via the email address listed in this policy. We will respond to your request within a reasonable timeframe. To protect your privacy and security, we may require you to provide necessary identity verification information before processing your request.

VII. Children's Privacy Protection

The Omazem website and services are intended for the general public and are not designed for minors. We do not knowingly collect personal information from children under the legal age (typically 16 or 18 years of age, depending on applicable regulations in different countries or regions). If you are a guardian of a minor and discover that we have inadvertently collected information from that minor, please contact us promptly, and we will delete the relevant data as soon as possible after verification.

VIII. Cross-Border Data Transfers

As Omazem provides global delivery and services, your personal information may be transferred to servers outside your country or region for storage and processing. We ensure that such cross-border transfers comply with applicable data protection laws and adopt reasonable safeguards to maintain the security and confidentiality of your information during transmission. Regardless of where your information is stored or processed, it will receive the same level of protection as described in this Privacy Policy.

IX. External Links Notice

The Omazem website may contain links to other independent third-party websites. These links are provided solely for your convenience in accessing additional relevant information. We assume no responsibility for the content, privacy practices, or security measures of these external websites. When you leave our website via a link, this Privacy Policy no longer applies, and your activities on third-party websites will be governed by their own privacy policies. We recommend that you read the privacy policies of any third-party websites carefully before providing them with your personal information.

X. Policy Updates and Notifications

Omazem reserves the right to revise this Privacy Policy as needed due to business developments, changes in the technological environment, or updates to laws and regulations. Any revised version will take effect from the date of publication on this page. If the revisions involve substantive impacts on your rights, we will notify you through prominent website announcements or email notifications, giving you sufficient time to understand the changes.

We recommend that you visit this page periodically to stay informed of the latest privacy protection practices. Your continued use of our website or services after the revised version takes effect constitutes your acknowledgment and acceptance of the updated Privacy Policy content.

XI. Contact Us

If you have any questions regarding any content in this Privacy Policy, wish to exercise your rights concerning your personal information, or would like to provide feedback on privacy protection practices, we sincerely welcome you to communicate with us. Omazem will uphold a candid and responsible attitude, carefully addressing every message and providing you with clear and specific responses within a reasonable timeframe. Your trust deserves our most prudent stewardship.